Refund and Returns Policy

At Need Custom Packaging, we deliver high-quality packaging solutions offering ultimate satisfaction. However, things don’t go as planned, and we offer a seamless return and refund policy. Here, we wil share comprehensive details on this policy. It’s important to remember that returns and refunds are valid only for defective items.

Eligibility Criteria for Returns and Refunds

1. Damaged or Defective Products: If your custom packaging arrive damaged or defective due to our company, we offer replacement without an additional cost. Please contact us within 7 days after receiving your order to qualify for a refund or replacement.
2. Incorrect Customization: We will issue a refund or remake packaging if they don’t align with your customization requirements.
3. Report within 7 Days: If you have noted an accuracy or quality issue, please contact us within 7 days of delivery for a return or refund.

Non-Returnable Packaging

The following products can be returned due to customization.

• Already processed and shipped orders.
• The design has been approved, and the order is processed.

Order Cancellation Policy

• Customers have 4 hours to cancel their orders after approval.
• Clients have to pay a 5% fee in case of cancellation after processing.
• The time duration for order cancellation is 12 to 24 hours.
• No refund after the press department has started the work on your order.

How to Request a Return or a Refund

You can follow these steps for a refund and return if you meet the eligibility criteria:

• Contact Us: Contact our customer care support team via phone or email and share your share details, including the issue.

• Provide Proof: Send clear images of defective or damaged products if applicable to your order.

• Return Authorization: We will send you a return authorization with proper instructions for return and refund after verification of the issue.

• Refund or Replacement: We will initiate a full refund using the original payment method or provide a replacement at no cost after receiving the returned products (if applicable).

Refund Processing Time

Refunds are usually processed within 5-10 business days using the same payment method used for orders when the issue has been resolved.

Shipping Costs for Returns

We will bear all returning costs if the reason is damaged or defective. However, you will be responsible for shipping expenses on returning items for other reasons like change of mind.

Contact Us

Don’t hesitate to contact us If you have any queries about the return and refund policy. At Need Custom Packaging, we are always ready to offer a better experience to businesses choosing us for their packaging needs.